Warranty Policy

1. General Warranty Terms:

PhoneLab provides a limited warranty on repairs and replacement parts used in servicing your device. The warranty covers defects in materials and workmanship under normal use.

2. Warranty Coverage:

30-Day Warranty: Applicable to all hardware repairs, excluding batteries.
6-Month Warranty: Provided for battery replacements.
7-Day Warranty: For screen refurbishments (if applicable).
90-Day Warranty: Applicable to display (Combo/Folder) replacements under the following conditions:
If a line appears on the display.
If the touch function stops working.
If the display goes blank/black.
If the touch auto-activates.

3. Warranty Exclusions: The warranty does not cover:

Physical damage, including cracked screens, dents, or frame damage due to mishandling.
Water or liquid damage.
Damage from subsequent drops or accidental falls.
Internal hardware tampering or unauthorized repairs.
Software issues unrelated to the repair performed.
New damages occurring after the original repair.
Loss of data during or after the repair.
Issues caused by third-party accessories or chargers.

4. Claiming Warranty: To claim warranty service, customers must:

Visit the nearest PhoneLab service center for assessment.

5. Non-Collection Policy:

Devices not collected within 15 days of repair completion will not be the responsibility of PhoneLab.

6. Special Conditions:

Curved Screen Glass Replacements: PhoneLab does not take responsibility for LCD failure during the process. The service is done only with client consent.

Transit Insurance:

Devices in transit for repair are insured at 20% of the current Market Selling Price (MSP).

7. Policy Updates:

PhoneLab reserves the right to update this warranty policy at any time. Updates will be reflected on our website.

For warranty-related inquiries, please contact us at info@phonelab.one or visit your nearest PhoneLab service center.

smartphone repair simplified solution